TENTIAL Inc. (hereinafter referred to as the "Company") provides products and services (hereinafter collectively referred to as the "Products, etc.") through the website it operates (hereinafter referred to as the "Website"), and operates an online shopping site and other related services (hereinafter collectively referred to as the "Services").
In providing the Services, the Company fully recognizes the importance of protecting customers' personal data and complies with the Taiwan Personal Data Protection Act and other relevant laws and regulations. The Company shall handle customers' personal data appropriately in accordance with this Privacy Policy (hereinafter referred to as the "Policy").
1. Definition of Personal Data
In this Policy, ""Personal Data"" refers to information as defined in Article 2 of the Taiwan Personal Data Protection Act that can directly or indirectly identify a specific natural person. This includes, but is not limited to, name, date of birth, contact information, identification numbers, online identifiers, and other information sufficient to identify an individual.
The Company shall obtain personal data through legal and fair means when providing the Services and will not collect information by improper methods.
Please note that if a customer does not agree to provide necessary personal data, they may be unable to use all or part of the Services.
(1) Data provided directly by the customer
・Registration information such as email address, account ID, and password
・Customer profile information such as name, gender, date of birth, address, phone number, SNS account information, and physical/body-related information
・Service usage information such as purchase history, points, coupons, and event participation records
・Information related to product orders, payment, and shipping
・Payment-related information such as credit card details, electronic payments, and third-party payment services
・Information related to customer inquiries, complaints, and customer support interactions
(2) Automatically collected data
・Device identifiers, operating system (OS), and browser information
・IP address, connection information, and referrer URL
・Browsing history, access timestamps, and usage patterns
・Cookies and advertising identifiers (IDFA/AAID)
・Server logs and location information (collected only with customer consent)
(3) Data obtained from third parties
・Payment-related information provided by payment service providers, etc.
・Behavioral record data obtained through cookies and other technologies
・Data legally obtained from third parties in accordance with laws or with the customer's consent
・Information legitimately obtained from publicly available sources
2. Purposes of Use of Personal Data
The Company will use the collected personal data within the scope of the following purposes:
・Provision of the Services, identity verification, and account management
・Product delivery, payment processing, and after-sales service
・Improvement of services, questionnaires, and development of products and services
・Marketing analysis, advertisement distribution, and optimization
・Providing information or promotional notifications via email, telephone, etc.
・Handling customer inquiries, complaints, and customer support
・Prevention of unlawful acts, investigations, and legal responses
・Fulfillment of obligations prescribed by laws and regulations
3. Provision of Personal Data to Third Parties
The Company will not provide customers' personal data to third parties, except in the following circumstances:
・With the customer's explicit prior consent
・To third-party contractors within the scope necessary to achieve the purposes of use
・In the event of business transfer, merger, or similar circumstances
・As required by laws and regulations, or by a legal request from governmental or judicial authorities
4. Cross-Border Transfer of Personal Data
The Company may transfer personal data to third parties in regions outside of Taiwan (including Japan) as necessary for business operations.
In such cases, the Company will take appropriate protective measures in accordance with the Taiwan Personal Data Protection Act to ensure the security of personal data.
5. Security Management of Personal Data
The Company will implement reasonable and appropriate technical and organizational security measures to prevent leakage, alteration, unauthorized access, or other risks to personal data.
6. Customer Rights
Customers may exercise the following rights in accordance with the Taiwan Personal Data Protection Act:
・Inquiry or request to view their personal data
・Request for a copy
・Request for supplement or correction
・Request to stop collection, processing, use, or to delete personal data
If you wish to exercise these rights, please contact the point of contact listed below.
7. Contact Information
5F Garden Grace Shinagawa Gotenyama, 6-7-29 Kitashinagawa, Shinagawa-ku, Tokyo, 141-0001 Japan
TENTIAL Inc. Customer Service Center
global-cs@tential.jp
8. Cookies and Third-Party Analysis Tools
The Company uses cookies and similar technologies to improve service quality and optimize advertising effectiveness.
Furthermore, this Website uses Google Analytics, provided by Google, to conduct anonymized website traffic analysis. Information collected through Google Analytics is managed in accordance with Google's Privacy Policy.
9. Changes to this Privacy Policy
The Company may revise this Policy at any time due to changes in laws and regulations or business requirements. The revised content will be posted on this Website.
(Last updated: September 17, 2025)