■ Shipping Methods
Orders are shipped via international carriers such as DHL, FedEx, and UPS.
The shipping carrier will be selected by us based on the destination and logistics conditions.
■ Order Processing & Shipment
Orders are typically shipped within 3 business days after the order is placed.
Please note:
• We do not process shipments on weekends, public holidays, or company holidays.
• Shipment may be delayed during peak periods or due to inventory availability.
■ Delivery Time
Delivery times vary by destination, but orders typically arrive within approximately 5–10 business days.
■ Delays
Delivery may be delayed due to the following reasons:
• Adverse weather conditions
• Congestion in international shipping
• Customs clearance procedures
• Circumstances of local delivery carriers
We may not be held responsible for delays caused by these factors.
■ Duties & Taxes
Customs duties, import taxes, and other fees may apply.
These charges may either be displayed at checkout or billed to the customer upon delivery.
■ Shipping Address
If delivery cannot be completed due to an incorrect or incomplete address, absence of the recipient, or refusal to accept the package, the customer may be responsible for redelivery or return shipping fees.
■ Loss or Damage During Transit
If your order is lost or arrives damaged during transit, please contact our customer support team.
global-cs@tential.jp