TENTIAL Inc. (hereinafter referred to as “the Company”) provides products and services (collectively, the “Products”), as well as various services including operation of online shopping websites (collectively, the “Services”) through its managed website (the “Website”).
The Company recognizes the importance of protecting your personal information when providing the Services. In accordance with the Personal Data Protection Act and related laws and regulations (collectively, the “PDPA”), and based on the following Privacy Policy (the “Policy”), we appropriately handle personal data obtained from you.
Furthermore, in accordance with Article 8(1) of the PDPA and Article 16 of its Enforcement Rules, we hereby notify you of the following. Please read carefully.
You may choose whether to provide personal data. However, if you choose not to provide certain information, the Company may not be able to complete necessary procedures, and may be unable to provide the Services or offer improved service quality. Your understanding is appreciated.
This Website is operated in accordance with the laws of Japan. Visitors from other countries should be aware that Japan’s legal system may differ from the laws in your country of residence. If you are accessing this Website from outside Japan, you do so at your own risk and are responsible for complying with applicable local laws.
Categories of Personal Data Collected
The Company may collect your personal data directly from you, business partners, or other third parties. This may include all or some of the following data and other information that can directly or indirectly identify you:
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Email address, account ID, and password set by you upon registration and use of the Services
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Name, gender, date of birth, postal code, address, phone number, social media account info, height, physical attributes, or other related details entered by you
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Usage history related to services, content, reward points, coupons, cashback, or other promotional activities associated with the Services
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Transaction details and other relevant information provided to the Company through your use of the Services
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Payment information including credit card, bank transfer, e-payment, cash on delivery, and related details required for processing such payments
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Information obtained in connection with inquiries, complaints, or claims submitted by you
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Device identification data
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Operating system data of your communication device
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Internet connection data
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Location information
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Referrer information
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IP address
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Browsing history (URLs visited and access dates)
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Usage information related to the Services
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Advertising identifiers associated with your device
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Server-related data
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Information obtained from third parties:
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Data obtained from third parties with your consent, in accordance with the PDPA and relevant laws
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Publicly disclosed information from courts, regulators, or other government agencies that includes data related to you
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Purpose of Collecting Personal Data
The purposes for which the Company collects your personal data are as follows:
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To fulfill legal obligations
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Other purposes permitted by applicable laws and regulations
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To conduct business as specified in the Company’s registration or articles of incorporation
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To provide the Services to you
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To improve the Services (including customer surveys related to the Services)
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To plan and develop new products
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To provide you with notifications, updates, content, coupons, cashback, or marketing campaigns related to the Services via phone, email, or other channels
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To conduct advertising activities by the Company or third parties via the Website or email
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To conduct market research and analysis on your usage and purchase behavior
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To share your name, phone number, service usage history, and order records (order date, product details, purchase method, etc.) with authorized KENCOCOEC franchise stores (the “Franchise Stores”) for customer assistance and product recommendations
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To respond to inquiries, complaints, and claims
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To allow you to display, modify, or delete your registered email and password and verify your identity
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To prevent, investigate, or identify fraud, cyberattacks, or other unlawful or improper activities, and protect the rights or interests of the Company or third parties
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For purposes incidental to those listed above
Retention Period, Location, Scope, and Method of Use
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Retention Period: Throughout your membership and for five years after withdrawal, or as required by applicable laws and regulations
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Scope: The Company, its affiliated companies, business partners, and contractors
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Location: Countries or regions where the above entities are located, provided they are not restricted by Japan’s authorities for international transfers
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Method: In accordance with applicable personal data laws, using both automated and non-automated means
Provision of Personal Data to Third Parties
The Company may provide your personal data to its affiliates, business partners, or contractors, only for the purposes stated and in accordance with the PDPA.
If such third parties are located in jurisdictions subject to restrictions on cross-border transfers, the Company will handle your data in compliance with applicable laws.
Additionally, with your consent, the Company may provide your name, phone number, service usage history, and purchase records (order date, product details, purchase method, etc.) to Franchise Stores for support and product recommendation purposes.
Outsourcing of Personal Data Processing
In accordance with Article 21 of the Japan PDPA, the Company may transfer your personal data to Japan or other countries/regions.
Such transfers are limited to contractors and affiliates of the Company and will only be used for purposes defined in this Policy.
Proper Acquisition of Personal Data
The Company obtains personal data lawfully and does not use fraudulent or improper means to collect it.
Security of Personal Data
To prevent unauthorized access, loss, damage, alteration, or leakage of personal data, the Company implements security measures, establishes internal management systems, and conducts employee training. Your data is strictly protected.
Disclosure, Correction, and Suspension of Use
If you or your authorized agent requests the disclosure, correction, supplementation, deletion, or suspension of use of your personal data under Articles 3 and 11 of the PDPA, the Company will verify your identity and process your request accordingly.
For details about the request process, please contact the inquiry window below. A handling fee may be charged for data disclosure depending on the method requested.
Contact Information
〒141-0001
5F, Garden City Shinagawa Gotenyama West Building,
6-7-29 Kitashinagawa, Shinagawa-ku, Tokyo
TENTIAL Inc. Customer Support Center
Inquiries regarding personal data:
https://corp.tential.jp/contact/
24-hour inquiry service available
Third-Party Advertising and Personal Data Rights
Some Company-operated websites within the Services may display advertisements by third parties.
These third parties may collect cookie or other data from your use of the Services.
Such data will be handled in accordance with each third party’s privacy policy.
You may prevent cookies from being used for advertising by changing your browser settings.
Prohibition of Transfer
You may not assign, transfer, or otherwise dispose of your rights, obligations, claims, or debts under this Policy, nor use them as collateral.
Dispute Resolution
Any matters not specified in this Policy or ambiguities regarding its interpretation shall be resolved in good faith through discussions between you and the Company.
Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of Japan.
All disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or Tokyo District Court as the court of first instance, depending on the value of the dispute, to the extent not in conflict with mandatory provisions of Japanese law.
Consent to this Policy
By using the Services, you are deemed to have agreed to this Privacy Policy.
Changes to this Privacy Policy
The Company may revise this Policy at any time as necessary.
In the event of changes, the Company will specify the revision date and notify you by posting the updated Policy, including the changes and effective date, on the designated website.
Such revisions shall become effective as of the date posted on the Website.
Last Revised: June 1, 2024