TENTIAL Inc. (hereinafter referred to as “the Company”) provides product sales and various information services (hereinafter referred to as “the Services”) through the "TENTIAL Official Online Store" website (hereinafter referred to as “the Website”). Customers using the Services (hereinafter referred to as “Users”) are requested to comply with the following Terms of Use (hereinafter referred to as “these Terms”).
(General Provisions)
Users must comply with these Terms and all applicable laws and regulations when using the Services.
The Company may separately establish rules such as Shopping Guides (collectively referred to as “Supplementary Terms”), which form part of these Terms and also apply to the use of the Services.
If there is any inconsistency or conflict between these Terms and the Supplementary Terms, the Supplementary Terms shall prevail.
By using the Services, Users are deemed to have agreed to these Terms and the Supplementary Terms.
If the contents of these Terms are amended, the Company will specify the date of amendment and announce the key changes, revised contents, and amendment date on the designated website.
Such changes shall become effective from the date of announcement on the designated website.
(Use by Minors and Adolescents)
If the User is a minor, they must obtain consent from their guardian or legal representative before using the Services.
Notwithstanding the above, if the Company confirms that the User used the Services without such consent, the Company may suspend or terminate the use of the Services and cancel the account registration without prior notice.
(Email Management)
When using the Services or registering an account, Users must carefully manage their registered email address and password (hereinafter referred to as “Account Information”) and must not disclose, transfer, lend, pledge, or otherwise share them with third parties.
If Users become aware that their Account Information has been lost, leaked, or used unlawfully by a third party, they must immediately notify the Company.
If the Company deems that there is a risk of loss, leakage, or unauthorized use of Account Information, or that such action is necessary for proper management of the Services, the Company may delete the current Account Information and request the User to reset their email and password, without prior notice.
(Changes and Notifications)
If there are any changes to the User’s address, name, email, phone number, or other provided information, the User must immediately notify the Company.
Users agree that the Company may contact them using the provided address, email, or phone number to deliver notices or promotional information related to the Services.
(Intellectual Property Rights)
All materials or works obtained by the User through the Website may not be used in any way without prior authorization from the Company or the respective rights holder, except for personal use permitted under Article 51 of the Copyright Act.
Copyrights (including rights under Articles 6(2) and 28 of the Copyright Act and any future granted rights), trademarks, and other intellectual property rights, portrait rights, and image rights (hereinafter collectively referred to as “Intellectual Property Rights”) related to the Services belong to the Company or the respective rights holders. Users shall not dispute the existence of such rights.
If a dispute arises between the User and a rights holder related to the Services, the User shall be solely responsible for resolving it. The Company assumes no responsibility.
(Changes, Suspension, or Termination of Services / Account Cancellation)
If the Company determines that a User has violated these Terms, or if deemed necessary for operation and provision of the Services, or if the use of the Services is deemed inappropriate, the Company may change, suspend, or terminate the Services or cancel the User’s account registration without prior notice.
Users may cancel their account registration at any time through the procedures designated by the Company.
Even if the Services are changed, suspended, terminated, or the account is canceled according to the above, the User remains obligated to fulfill any duties defined under these Terms that arose prior to such changes.
The Company is not obligated to disclose the reasons for such changes, suspension, termination, or cancellation.
(Prohibited Conduct)
Users must not engage in any of the following:
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Acts that interfere with or may interfere with the operation or provision of the Services.
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Acts that infringe or may infringe upon the Intellectual Property Rights, property, credit, reputation, or privacy of other Users, third parties, or the Company.
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Acts that cause or may cause trouble, disadvantage, or damage to other Users, third parties, or the Company.
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Acts that violate or may violate laws, regulations, local ordinances, or public order and morals.
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Acts of unauthorized use or disclosure of personal data to third parties.
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Acts of reselling goods purchased through the Services in violation of Article 251 of the Penal Code or other applicable laws or ordinances.
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Any act that violates these Terms or is deemed inappropriate by the Company.
(Handling of Personal Information)
The Company shall appropriately handle Users’ personal information obtained through the Services in accordance with the Company’s separate Privacy Policy.
(Prohibition of Assignment)
Users may not transfer, assign, or otherwise dispose of their rights, obligations, claims, or debts arising under these Terms, nor use them as collateral.
(Disclaimer)
The Company shall not be liable for any losses or inconvenience to Users caused by partial or total suspension of the Services due to natural disasters, war, terrorism, riots, enactment or amendment of laws or ordinances, intervention or orders by government authorities, pandemics, power outages, communication or system failures, data loss or misuse, delivery accidents, labor disputes, or other causes not attributable to the Company.
The Company shall not be responsible for any loss or inconvenience resulting from the User’s usage environment, including communication lines, computers, and software.
The Company shall not be liable for any loss or damage arising from the User’s violation of these Terms.
Except in cases of willful misconduct or gross negligence by the Company, the Company shall only compensate for direct and ordinary damages actually incurred by the User. Losses arising from special circumstances (including foreseeable or anticipated losses) are excluded.
(Improper Use of Credit Cards)
Credit card payments for the Services are encrypted using SSL (Secure Sockets Layer) and managed securely by GMO Payment Gateway, Inc., a payment gateway provider with robust security systems. However, the Company does not guarantee the security of these systems and assumes no liability for any credit card incidents not caused by its own willful misconduct or gross negligence.
(Replacement, Repair, Refund, and Cancellation)
If the delivered product differs in type or quality from the contract, and the User files a claim within one year of becoming aware of the issue, the Company will provide a replacement, repair, or refund.
Requests for returns, cancellations, or exchanges made unilaterally after product delivery will not be accepted unless otherwise stipulated by contract terms or applicable local laws.
No interest will be added to the refunded amount.
(Dispute Resolution)
For any matters not stipulated in these Terms or in the event of any ambiguity, the User and the Company shall resolve the issue in good faith through mutual consultation.
(Governing Law and Jurisdiction)
These Terms shall be governed by and construed in accordance with the laws of Japan.
All disputes arising between the User and the Company in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance. These Terms shall remain valid to the extent that they do not conflict with mandatory provisions of Japanese law.